AI voice agents
An AI voice agent is software that holds a spoken conversation on the phone or in the browser. It listens, understands the request, checks your systems and answers in a natural voice. We build agents that pick up every call, handle the routine ones end to end and pass the rest to your team with a summary.
An example
A call to a dental practice. The agent checks real free slots, creates the booking and texts a confirmation. The call takes 25 seconds.
What we build
- Reception and after-hours lines
- Answers every call, explains opening hours, prices and directions, and takes a message when a person is needed.
- Appointment booking
- Checks real availability in Google Calendar, Outlook or your booking system, books the slot and sends a confirmation SMS.
- Lead qualification
- Calls back web leads within minutes, asks your qualifying questions and writes the answers into your CRM.
- Order and status questions
- Looks up an order, a shipment or a ticket by phone number or reference and reads back the current status.
- Outbound reminders and surveys
- Confirms appointments, sends payment reminders or runs short satisfaction surveys at the times you choose.
How a project runs
- Call flow design. We map the calls you get today, decide which ones the agent handles fully and write the conversation rules with you.
- Prototype on a test number. Within the first sprint you can phone the agent yourself and hear how it handles real questions.
- Integrations. We connect calendars, CRM, order systems and your phone line through SIP or a provider like Twilio.
- Pilot and tuning. The agent takes a share of live calls. We review transcripts every week and fix what it gets wrong before full rollout.
What to have ready
- A list of the most common call types and how your team answers them today
- Access to the calendar, CRM or order system the agent should read or write
- Your phone setup: provider, existing numbers, opening hours
- Rules for when a call must go to a person
Tools we use: Twilio, SIP trunks, Deepgram, ElevenLabs, OpenAI Realtime, Claude, Pipecat, WebRTC
Questions we get asked
Does the agent sound robotic?
Modern speech models sound close to a person, and response time is what callers notice most. We tune latency and interruptions so callers can speak over the agent, as they would with a person.
Can it speak Turkish?
Yes. We build agents in Turkish, English and other languages, and one agent can switch language based on the caller.
Can we keep our existing phone number?
Usually yes. Calls can be forwarded from your current number, or the line can be connected through a SIP trunk from your operator.
What happens when the agent cannot help?
It transfers the call to a person or takes a message, and sends your team a written summary so the caller does not repeat themselves.
How is call data protected?
Recordings and transcripts are stored in the region you choose, with access limited to your team. We set retention periods to match KVKK and GDPR requirements.
Tell us what you need
A few sentences are enough. We reply by email with questions or a time for a call.
Other services: AI automation, AI integration, Web and SaaS development, Mobile app development, Blockchain development